FAQs

Q : I ORDERED 2+ ITEMS BUT ONLY RECEIVED ONE. WHERE ARE MY OTHER ITEMS?

A :  Since we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on their way.

Q : WHAT IS THE CURRENCY ON YOUR WEBSITE?

A : As we are global we aim for our entire website to be in your local currency.

Q : WHERE ARE WE BASED AND WHERE DO WE SHIP FROM?

A : We're a United Kingdom based company, but for us to be able to ship worldwide at an extremely low cost for all our lovely customers, we produce and dispatch our quality items from China. We ensure that all our items are the highest quality and crafted with care.

Q : DO YOU ACCEPT CASH UPON DELIVERY?

A : Unfortunately our operations are only limited to credit/debit card transactions

Q : WHAT TYPE OF PAYMENT CAN I USE?

A : Please see the below image.

Q : IS MY SHOPPING SECURE? 

A : Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Q : WHEN WILL MY ORDER SHIP OUT AFTER PURCHASING?

A : Please allow 2 - 7 business days of processing and production time for your order to ship out

Q : HOW LONG IS THE SHIPPING TIME?

A : Shipping time is 2 - 4 weeks to arrive at your destination. Please keep in mind that this may vary due to high demands and holiday seasons. Thank you for your patience.

Q : WILL I RECEIVE A TRACKING NUMBER?

A : We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products.

Q : CAN I CANCEL MY ORDER?

A : We are able to cancel your order with no penalty prior to dispatch. All you need to do is send us a request via contact us with the subject line "CANCEL ORDER and order number #____". 

If already dispatched, unfortunately, we cannot provide any cancellation.

Q : I HAVE ENTERED AN INCORRECT ADDRESS!

A : If you have misspelled or auto-filled your address incorrectly. Notify us immediately via contact us.

Q : I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

A : If we still haven't managed to answer your question please don't hesitate to contact us and we will do our best to reply within 24 hours.